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RETURN POLICY
If for any reason you are not satisfied with the order you received, please contact us.
At Taylorsroad, we strive to provide 100% satisfaction to our customers.
If you have a problem with shipping or the product and you are frustrated, please contact us and our team will help you immediately.
Here are some frequently asked questions about our return policy:
How long does it take to return a product?
You can return a product within 30 days after you receive the product.
NOTE: Due to hygiene measures, products worn (or used) directly on the skin cannot be returned. If you have any further questions about this, please contact our customer service department at: info@taylorsroad.com.
How long will it take to get my money?
A full refund will be issued to the original payment method after we receive the products, inspect them and confirm that they show no signs of use.
All customers must contact us after returning the package and provide us with tracking information so we can process the refund.
Attention. The money will be refunded to your account within 5 business days after we receive the return.
Why can't some beauty and health products be returned once you open the item?
Some of our beauty and health products are considered hygiene products. We take hygiene and public safety very seriously, and for the safety of all our customers, we do not allow the return of opened products. We are not alone in this - other beauty and health product providers do not allow the return of opened products for the same reason.
Do I have to pay for my return shipping?
Yes, all customers are responsible for their own shipping costs for returns.
We recommend shipping your return with a tracking option, as we do not accept responsibility for lost returns.
Can I return my product without contacting you?
No, you must contact us before sending your return as the return address may be different from the address your order originally came from.
How can I contact you?
You can contact us 24/7 by email: info@taylorsroad.com
Taylorsroad operates seven days a week, 24 hours a day.
We always guarantee a response within 24 hours and are happy to help!
My order has been damaged, what should I do?
For the fastest possible resolution, you should include photos that show the poor quality or damaged part of the item.
At Taylorsroad, we strive to provide 100% satisfaction to our customers.
If you have a problem with shipping or the product and you are frustrated, please contact us and our team will help you immediately.
Here are some frequently asked questions about our return policy:
How long does it take to return a product?
You can return a product within 30 days after you receive the product.
NOTE: Due to hygiene measures, products worn (or used) directly on the skin cannot be returned. If you have any further questions about this, please contact our customer service department at: info@taylorsroad.com.
How long will it take to get my money?
A full refund will be issued to the original payment method after we receive the products, inspect them and confirm that they show no signs of use.
All customers must contact us after returning the package and provide us with tracking information so we can process the refund.
Attention. The money will be refunded to your account within 5 business days after we receive the return.
Why can't some beauty and health products be returned once you open the item?
Some of our beauty and health products are considered hygiene products. We take hygiene and public safety very seriously, and for the safety of all our customers, we do not allow the return of opened products. We are not alone in this - other beauty and health product providers do not allow the return of opened products for the same reason.
Do I have to pay for my return shipping?
Yes, all customers are responsible for their own shipping costs for returns.
We recommend shipping your return with a tracking option, as we do not accept responsibility for lost returns.
Can I return my product without contacting you?
No, you must contact us before sending your return as the return address may be different from the address your order originally came from.
How can I contact you?
You can contact us 24/7 by email: info@taylorsroad.com
Taylorsroad operates seven days a week, 24 hours a day.
We always guarantee a response within 24 hours and are happy to help!
My order has been damaged, what should I do?
For the fastest possible resolution, you should include photos that show the poor quality or damaged part of the item.
Photos on a flat surface that clearly show the label and the defect are best.
We will use this information to help you with your order and avoid mistakes in the future.
Please send description, order number and pictures to:info@taylorsroad.com and we will assist you.
I no longer have the original packaging, what should I do now?
Unfortunately, we cannot accept returns without the original packaging. We can no longer sell returns without the original packaging.
To receive a return form, please contact us at info@taylorsroad.com